Network Operations Centre
Spectrum Communications’ Woodstock facility operates as a 24/7/365 Network Operations Centre (NOC) monitoring advanced communication systems worldwide, such as those for municipalities and public utilities, including SCADA control systems. Our NOC uses state-of-the-art equipment to communicate with service technicians to track problems through resolution and if necessary, escalate to the appropriate stakeholders. In severe conditions that are impossible to anticipate such as a power failure or a cut optical fiber cable, our NOC has procedures in place to immediately contact technicians to remedy the problem.
Our facility also functions as an Emergency Operations Centre (EOC) providing 911 PSAP dispatching service to select local public safety organizations. Our system is future-ready and prepared for advancing PSAP technology, including text to 911 and automatic number and location identification. We understand the importance of keeping our communities safe and are proud to provide these critical services to our first responders and the people they serve.